Privacy Policy

Effective date: November 7, 2025

NorthStar 3PL (“we”, “us”, or “our”) respects your privacy. This Policy explains how we collect, use, disclose, and safeguard information when you visit our website and when you interact with us for quotes, onboarding, or services.

1) Scope

This Policy covers information we process via our website and in the course of sales and service conversations. If you sign a separate Master Services Agreement (MSA), that agreement will govern to the extent it conflicts with this Policy.

2) Information We Collect

• Information you provide: name, email, phone, company, products, order volumes, messages submitted via forms or email; billing and operational contacts.
• Automatic data: device/browser details, IP address, pages viewed, timestamps, and cookies or similar technologies (for basic analytics and performance).
• From third parties: freight/parcel carriers, ecommerce platforms, or ERPs you connect to us during onboarding (operational data only).

3) How We Use Information

• Provide quotes, respond to inquiries, and deliver services.
• Operate, secure, and improve the website and our operations.
• Analyze usage to enhance performance and user experience.
• Comply with law, prevent fraud, and enforce agreements.

4) Legal Bases (EEA/UK visitors)

We rely on legitimate interests (running our business, improving services), performance of a contract (providing quotes/services), consent (where required, e.g., certain cookies), and legal obligations.

5) Sharing & Disclosures

• Vendors/Processors: hosting, analytics, CRM, email providers, and operational partners (carriers, 3PL systems) who help us deliver services.
• Legal & Safety: to comply with law, respond to lawful requests, or protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or asset sale.

6) Data Retention

We keep information only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes.

7) Your Choices & Rights

• Cookies/Tracking: You can adjust browser settings to refuse or delete cookies. Some features may not function without them.
• Marketing: You can opt out of non-essential emails via the unsubscribe link or by contacting us.
• Access/Deletion/Correction: You may request access, deletion, or correction of your personal data by contacting us.
• EEA/UK/Swiss: You may have additional rights (portability, restriction, objection). You also have the right to lodge a complaint with your local supervisory authority.
• California: If applicable, you can request access or deletion of personal information and opt-out of certain sharing as defined by California law.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

9) International Transfers

If you access our site from outside the United States, you understand your information may be processed in the U.S. or other countries with different data protection laws.

10) Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect their personal information.

11) Changes to this Policy

We may update this Policy from time to time. We’ll revise the “Effective date” and, when appropriate, provide additional notice.

12) Contact

Questions or requests regarding this Policy can be sent to: privacy@northstar3pl.com. For service matters, use your usual NorthStar 3PL contact.

This page is provided for general informational purposes and is not legal advice.